1. Scope and Object of the Contract
1.1 These Terms and Conditions (T&Cs) apply to all contracts between the client and “Medhairclinic.eu” or MedHair Clinic Aşık Veysel Mah, Süleyman Demirel Cd. No:1, 34510 Esenyurt/İstanbul (hereinafter referred to as the “Provider”), which include both the brokering of third-party services (e.g. transport, accommodation, and hair transplants) as well as the independent provision of treatments within the legally permitted scope.
1.2 The Provider acts in various capacities:
As an intermediary, it facilitates contracts between the client and third parties (e.g. transport, accommodation, and hair transplants).
As a service provider, it carries out the agreed services itself.
These T&Cs apply in both cases.
2. Conclusion of Contract
2.1 By submitting a booking request (in writing, verbally, by telephone, or electronically), the client makes a binding offer to enter into a brokerage contract. The contract is only concluded upon written confirmation by the Provider.
2.2 The Provider is subject to capacity constraints; therefore, there is no obligation to accept a contract (no obligation to contract).
2.3 Regarding services provided directly by the Provider, the contract is concluded upon acceptance of the booking and written confirmation by the Provider. If applicable, a subsequent contract will regulate the specific service, its scope, and the remuneration.
3. Liability
3.1 The Provider assumes no liability for the proper execution of brokered services if it does not perform them itself. Contracts for brokered services are concluded exclusively between the client and the respective third-party provider. The Provider is liable solely for the careful selection of the brokered partners and the proper forwarding of information. Liability for the actual execution or defects of the brokered services is expressly excluded.
3.2 The Provider may also perform services itself. These services are provided subject to a prior written agreement detailing the location, time, scope, and price of the treatment. For treatments performed directly by the Provider, liability is limited to intent and gross negligence. In cases of slight negligence, the Provider is only liable for the breach of material contractual obligations (cardinal obligations), limited to foreseeable, typical damages.
No liability is assumed for damages arising from a failure to follow aftercare instructions.
The limitation of liability does not apply to injury to life, body, or health. Insofar as a loss is covered by the client’s insurance, the Provider’s liability is limited to the disadvantages incurred by the client as a result of claiming on this insurance (e.g. excess).
3.3 Prior to the treatment, the respective practitioner will comprehensively inform the client about the procedure, possible side effects, contraindications, and expected results. The client’s consent to the treatment must be given in writing before the procedure begins.
3.4 The client undertakes to follow the Provider’s aftercare instructions. The Provider assumes no liability for complications resulting from a failure to observe these instructions.
4. Data Protection and Advertising
The Provider collects, stores, and processes the client’s personal data to the extent necessary for the initiation, execution, and processing of the contract, as well as for customer care. This is done in compliance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).
4.1 When visiting the website and making initial contact, the following data is collected (insofar as provided by the client):
- Name
- Email address
- Telephone number
- Photos (e.g. of the scalp, hair status)
During further communication (e.g. via email or telephone), the following additional data may be collected:
- Residential address
- Occupational details
- Pre-existing conditions, particularly in relation to the desired treatment
- Allergies
- Further health-related or personal information required for consultation or the execution of the treatment
The collection of this data serves the proper preparation, execution, and aftercare of the treatment or brokered services. Health-related data is only collected if necessary for the performance of the contract and based on your explicit consent in accordance with Art. 9 (2) (a) GDPR.
4.2 By providing their contact details, the client consents to the Provider contacting them via email, messenger, or telephone for consultation, support, or to provide information about similar services. This consent may be revoked at any time with effect for the future.
Revocation will result in the cessation of all promotional contact. The revocation can be made informally, e.g. via email (
[email protected]), telephone, or post.
4.3 Personal data is only passed on to third parties to the extent necessary for the execution of the brokered or agreed contract and strictly in compliance with data protection regulations, particularly in accordance with Art. 44 et seq. GDPR.
5. Severability Clause
Should individual provisions of these T&Cs be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid clause shall be replaced by a provision that comes as close as possible to the economic purpose of the original provision.
Note: These T&Cs replace all previous versions and become effective upon publication.
